Last updated: November 7, 2026
This policy explains what information ConSurv (“we”) collects through this website, why we collect it, and the choices you have.
What the request form collects
Our request form is used for quotes, service requests and questions. Depending on what you choose, it asks for:
- What you need: a quote, service or repair, or an answer to a question.
- The equipment: the product category, and the brand, model and quantity if you give them, or the products and quantities on your quote list.
- The details: for a quote, the date you need it by and any message; for service, the kind of service, what’s wrong, whether it’s under warranty, whether you’d like a loaner or rental, and how it will get to us; for a question, your message.
- Your details: your name, email address and phone number, your company if you give it, and how you’d like us to contact you.
- Your OK for us to contact you about the request.
Only some of these are required. Each request also gets a reference number and the date and time it was sent. The form doesn’t take file uploads. Please don’t type passwords, payment card numbers or other sensitive details into it.
Why we collect it
We use it to answer your request: to prepare a quote, arrange service or a repair, or reply to your question, and to keep a record of it. We don’t sell or rent your information, and we don’t share it with anyone for their own marketing. We share it only when the work needs it, for example with a manufacturer for a warranty repair, or when the law requires it.
Where it’s stored and who sees it
Each request is saved as a private record in this website’s admin, which only the site’s administrators can open. A copy is emailed to our staff so we can reply. Our web host stores the website and its database for us and may keep backups.
Spam protection
The form has a hidden field that spam tools tend to fill in; people never see it. To limit repeated submissions, the site keeps a short-lived counter tied to a scrambled (hashed) version of your IP address. The counter is deleted within about two hours and isn’t saved with your request. If your browser has JavaScript turned off and the form finds a mistake, your answers are held for up to 15 minutes so the form can show them to you again, and deleted within the next hour.
How long we keep it
We keep requests only as long as we need them to reply, do the work and keep reasonable business records. Deleted information may stay in backups for a short time, until those backups are replaced.
[Owner to confirm: how long requests are kept before they’re deleted]
Getting a copy or having it deleted
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, unless we have to keep it for legal or business records. Send us a question through our contact form or call 614-939-1200. To protect your information, we may ask you to confirm the email address you used.
Cookies and tracking
This site doesn’t use analytics, advertising or tracking cookies, and it doesn’t set any cookies for visitors. WordPress, the software the site runs on, sets sign-in cookies only for staff who sign in to manage the site.
Your quote list stays only in your own browser until you send it or clear it, and nothing on it is sent to us until you send it.
Like most websites, our web host keeps standard server logs, which include IP addresses and the pages requested, for security and troubleshooting.
Links to other sites
Our directions and Google reviews links open Google Maps, our Facebook link opens Facebook, and the “Full specs” links on our products open the manufacturer’s website. These are outside sites with their own privacy policies, and nothing from them loads on our pages unless you follow a link.
Children
This site is meant for businesses and adults. We don’t knowingly collect information from children under 13.
Changes
If the website or the form changes how information is handled, we’ll update this page and the date at the top.
Questions
Use our contact page or call 614-939-1200.